Tuesday, June 7, 2011

Tips when applying for a call center agent or customer service representative job?

Working as a customer service representative requires the employee to effectively deal with customers who have very different personalities and temperaments. What experiences have you had that demonstrate your skills in dealing with different types of people?
Employees occasionally have to deal with angry and verbally abusive customers. Assume an angry customer begins yelling at you about some problem she's having with your company. However, you are not personally responsible for the problem this customer is having. How would you deal with this customer?
Assume the following: A customer calls and tells you that because of some unusual circumstances, he's going to need some extra time to make his payment. Assuming you have the power to make the decision, what other kinds of information would you want to have before making a decision about his request?
From time to time, you may receive requests from customers that are not in line with standard policies or procedures. In some cases, we're able to make exceptions to our policies and procedures, but in other cases, we're just not able to do what the customer requests. If a customer asked you to do something that clearly could not be done, what would you say and do?
Dealing with a high volume of customers is a requirement of the job. Tell me about a time when you had to work under pressure in a fast-paced environment. How were you able to perform successfully in this environment?
Taking calls while typing is a requirement of the job. Describe your talk and type skills, when have you used this skill in your work history? What is your typing speed?
How do you calm down an angry customer?
How many languages do you speak and/or write? Describe your fluency level.
Describe a time when you had to deal with an irate customer who was abusive? How did you handle it?
1- Be your self
2- Talk business
3- Add a value to the interview
1. Is customer always right? why?
2. What are the main attributes a call center agent should have? do you have them?
3. What is a call center?
4. What are the different departments in a call center?
5. Why should a call center hire you?
6. What is the customer service for you?
What are the main skills a call center agent should have?
How to handle an upset customer?
Is customer always right ? and why?
Why should we hire you? Read more:

1 comment:

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